![]() I left a modest tip and thanked him and his really nice staff a few more times. I kept asking to pay him and he kept saying I could leave a tip if I wanted. Then he put it all back together better than Humpty Dumpty and sent me on my way. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Their authorized repair people referred me to Louis before they abandoned me too. I had dropped the computer and it would not charge afterward. I use it for lecture, lessons, student presentations and all of my grading and internet at school. read more I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and. I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair. I would recommend Rossmann Repair Group to anyone without reservations. This was literally the best customer service experience I can remember by far. It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. read more I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). ![]() I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in. Could not be more grateful - a miracle on First Avenue! read less My computer was saved and works perfectly as it should. the $1,100 Apple tried to get me out of me for a new machine. I've never been so thrilled to spend $75 before - vs. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. ![]() Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. I went to the Apple Genius Bar to get it looked at and hopefully fixed. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). read more I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a. I would give this place and service 10 stars if I could.
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